Maintenance / Technical support
Our committed team ensures that your tools maintain optimum performance
Maintenance package
As a leader in the field of electromagnetics, we are proud to offer our customers a complete solution to guarantee the optimum performance of our EMC testing software.
Our “Package Maintenance” service is designed to support our customers after the purchase of a license, ensuring total peace of mind as to the reliability and efficiency of our products.
User support
via a dedicated hotline
Email or phone
More than 5 support technicians
Remote assistance and control
Maintenance
corrective
preliminary assessment in 5 days
major blocking errors corrected in 48 hours
corrections through patches or software revisions
Web portal
assistance
support request log
download area (drivers, support documents, etc.)
notifications of changes and corrective actions
Drivers
free of charge
BAT-EMC: a library of over 500 instruments
hardware-independent software
additional free drivers
new drivers can be requested at no extra charge
Maintenance
adaptive
compatibility with operating system upgrades (Windows 7, 8, 10, etc.)
updates for changes in standards (e.g. EN 61004-3, CISPR 25, CISPR 32)
Improvements
and maintenance
new versions published regularly
ability to request new functions and features
possibility of requesting customizations
